Delivery & Return
By making a purchase, you acknowledge that you have read and agree to our Return & Refund Policy, which outlines the procedures and guidelines for returns and refunds
Delivery Options Overview
At Creative Terminal, we strive to ensure your satisfaction with every purchase. Please read our Delivery & Return Policy carefully, as it outlines your rights and responsibilities when ordering from us.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Return of Goods
Return of Goods | COD
1. Product Inspection: When your order arrives, we kindly ask you to inspect the product in the presence of the delivery person. Please verify that the item matches your order and is in satisfactory condition. If everything looks good, you may proceed to pay the total amount specified on the invoice.
2. Defective or Damaged Products: In the unfortunate event that you receive a defective or damaged product, please inform us immediately. You can return the item with the delivery person at no cost to you for return shipping. We aim to make the return process as hassle-free as possible.
3. Changing Your Mind: If you decide not to accept the parcel after the delivery person has arrived, you are welcome to return it. However, please note that you will be responsible for the return shipping charge, which will be equivalent to the original delivery charge.
4.Fraud Prevention Policy: To maintain a fair shopping environment, we have a strict policy against abuse of our return system. If you return a product without any defects simply because you changed your mind, and you refuse to pay the return shipping cost, your information may be recorded in a national fraud database. Consequently, this could restrict your ability to use cash on delivery with any eCommerce company in the future.
Return of Goods | Advanced
For Advance Payment Orders:
1. Product Inspection: When the delivery arrives, please ensure to inspect the product thoroughly in front of the delivery person. This step is crucial to confirm that the item is in excellent condition and matches your order. If all is well, please accept the parcel with gratitude.
2. Defective or Damaged Products: If you notice any damage or defects, please contact us right away. We request that you take pictures or videos of the issue and send them to us via our social media channels. You can return the defective product with the delivery person at no additional cost to you for return shipping.
3. Refund Process: Once we receive the returned item and confirm the issue, we will initiate your refund within 2-3 business days, after deducting any applicable transaction fees. We appreciate your understanding that these fees are outside of our control
â ī¸ Important Inspection Requirementâ ī¸
It is imperative that you conduct your product inspection in front of the delivery person. Once they/he/she leave, we cannot accept any complaints or objections regarding the product condition. It's loud and clear!